Waipā Networks pays discounts to its customers twice a year through their Retailer electricity bill. We are committed to informing you about the latest discount methodology and payment schedule changes. Please read on for important updates and answers to commonly asked questions about our customer discounts.

Recent Discount Payments (rounded, including GST):

  • March 2023: $2.6 million, covering October 2022 to January 2023 (four months).
  • May 2023: $1.2 million, covering February to March 2023 (two months).
  • September 2023: $2.6 million (Estimated – actual will be slightly lower due to vacant properties), covering April to August 2023 (five months).

Key Change to Note: The previous two discounts covered four and two months. Our next discounts will cover five and seven months, paid in September and April.

Common Questions & Answers:

  1. Do I qualify for a Discount?
    If you were physically connected to Waipā Networks and registered with an electricity retailer on and as of 14 September 2023, you qualify for a discount.

  2. How was my share calculated?
    Discounts are calculated based on the discount rate applicable to your property’s distribution price plan(s) from April – August 2023. To view the applicable rates, please refer to our pricing schedule. Details about the calculation can be found on our Discount Allocation Methodology page.

  3. Why is my discount more (or less) compared to last time?
    The total discounts Waipā Networks pays can vary from period to period. If your discount has changed significantly, it is likely due to changes in your property’s electricity usage during the calculation period.

  4. I’ve only recently moved into my current property.  How does this affect my discount?
    Waipā Networks does not maintain a database of customers’ power use and can only tell how much power has been used at an individual property.  Your discount may be higher or lower than expected, depending on how much power was used at your current property before you moved in.

  5. I just left the area – will I get a discount?
    Discounts were credited to accounts on 14 September 2023 (give or take a day or two).  If you were responsible for the electricity account on the day the discount was paid, you should have received it.

  6. What wording will show on my account?
    “Waipa Networks Discount” or a similar description will appear on your account.

If you have any questions or concerns not covered here, please email our Customer Services team at retailservices@waipanetworks.co.nz or by phone at 07 872 0745. We’re here to help you and give you more clarity on your discounts.