2026 Customer Survey
Help us make Waipā Networks better for you
Our 2026 Customer Survey is now open!
At Waipā Networks, we’re committed to providing a safe, reliable electricity network and supporting the communities we serve. We want to hear from our customers about what’s working well, what we could do better and what matters most to you.
Our annual Customer Survey takes approximately 10 minutes to complete and covers topics such as the reliability of your power supply, how we communicate with you, your experience with Waipā Networks and the local initiatives we support.
Your feedback helps us understand your priorities and make informed decisions about how we improve our services and support our communities.
Keep an eye on your inbox!
Survey invitations have been emailed to Waipā Networks connected customers. Some business customers may also receive a phone call from our independent research partner, Key Research, inviting them to participate.
Four $250 Prezzy® Virtual Cards to be won!
As a thank you for taking part, customers who complete the survey by 11:59 pm on Tuesday 24 November 2026 can enter the draw to win one of four $250 Prezzy Virtual Cards.
Simply provide your contact details at the end of the survey to enter.
For full promotional terms and conditions, click here.
Frequently asked questions
Who will receive the survey?
Survey invitations are emailed to the email address associated with your electricity retailer account for a property connected to the Waipā Networks network. Some business customers may also be contacted by our independent research partner, Key Research, to complete the survey over the phone.
How do I complete the survey?
Simply follow the link in your survey invitation email. The survey takes approximately 10 minutes to complete.
What if I haven't received the email?
The invitation will be sent to the email address associated with your electricity retailer account. Check that inbox, including your junk or spam folder.
Why are we asking for your feedback?
We want to understand what’s working well, where we can improve and what matters most to our customers. Your feedback helps us improve our services and plan for the future.
Are my responses confidential?
Survey findings may be used in an aggregated and anonymised form. If you enter the prize draw, your contact details will be stored separately from your survey responses.
How do I enter the prize draw?
Complete the survey by 11:59 pm on Tuesday 24 November 2026 and provide your contact details at the end to enter the draw for one of four $250 Prezzy Virtual Cards.