Customer Surveys – Terms and Conditions 

Last updated: Tuesday 11 August 2026

1. Promoter

Waipā Networks Limited, 240 Harrison Drive, Te Awamutu 3800, New Zealand (“we” and “our”).

2. Promotion overview

a. A free prize draw for a chance to win one of ten (10) Prezzy® Cards, each valued at NZD $150, will run from 1:00 pm Tuesday 11 August to 11:59 pm Sunday 23 August 2026.

b. No purchase is required to enter. Standard internet or mobile data charges from your provider may apply.

3. Eligibility

a. Entry is open to individuals aged 18 years or over who complete the Kāwhia energy future survey in full during the Promotion Period and who either:

1. received a survey invitation directly from Waipā Networks by email or text message; or
2. live, work, own property, operate a business, are connected to a marae or community organisation, or otherwise have a genuine connection with Kāwhia, Aotea, Ōpārau, Te Waitere, or the surrounding rural area.

b. Each completed survey submitted during the Promotion Period is entitled to one (1) entry into the prize draw. Only one entry per eligible person is permitted.

c. Employees, directors, trustees and contractors of Waipā Networks, and members of their immediate household, are not eligible to enter.

d. Entry is open to New Zealand residents only.

4. How to enter

a. Complete the Kāwhia area energy future survey in full, during the promotional period online.

b. At the end of the survey, provide your name and contact details to enter the draw.

c. Entry limits: One entry per eligible customer. Duplicate or automated entries are invalid.

d. Entries must be received by 11:59 pm New Zealand time on Sunday 23 August 2026.

e. Each survey invitation will identify Waipā Networks and include a simple opt‑out method for future invitations.

5. Promotion period timing

The promotion commences at 1:00 pm on Tuesday 11 August and ends at 11:59 pm on Sunday 23 August 2026.

6. Prize

a. There are ten (10) Prezzy Cards valued at NZD $150 each to be awarded by random draw.

b. These prizes are not transferable or exchangeable and cannot be redeemed for cash.

c. Third‑party terms from the Prezzy Card issuer apply to use of the prize, including expiry, fees and permitted uses. Waipā Networks is not responsible for those terms or for lost, stolen or misused cards after delivery.

d. If the advertised prize becomes unavailable, we may substitute a prize of equal or greater value.

7. Winner selection and notification

a. Within five (5) working days following the Promotion end date, ten (10) winners will be randomly drawn from all eligible entries received.

b. We will attempt to contact each winner by email or phone using the details provided with the entry.

c. If a winner cannot be contacted, does not respond, or is found to be ineligible within five (5) working days of our first contact attempt, we will redraw from the remaining eligible entries.

d. The prize will be delivered by email to each confirmed winner. Our decision is final, and no correspondence will be entered into.

8. Use of survey responses and publicity

a. Survey responses may be used by Waipā Networks in aggregated and anonymised form for customer service and performance improvement.

b. We will not publish personally identifying quotes without your separate consent.

c. For winner announcements, we may publish the winner’s first name and general location (for example, Kāwhia or Aotea).

9. Privacy

a. We collect personal information to administer the promotion, verify eligibility, contact the winner and deliver the prize, make public announcements, respond to queries about the promotion, comply with legal or regulatory obligations, if required. Entry details are stored separately from survey responses.

b. Personal information will be handled in accordance with the Privacy Act 2020 and Waipā Networks’ Privacy Statement [https://waipanetworks.co.nz/privacy-statement/].

c. You have the right to access and request correction of your personal information. Contact: communications@waipanetworks.co.nz

d. We may securely retain entry records for a reasonable period required for audit, legal and administrative purposes, after which records will be securely deleted or anonymised.

10. Invalid entries and technical issues

a. We are not responsible for late, lost, incomplete, corrupted or misdirected entries, including due to technical issues, network congestion, device incompatibility or service outages. Proof of sending is not proof of receipt.

b. We may disqualify any entry that does not comply with these Terms, is fraudulent, or interferes with the proper conduct of the promotion.

11. Liability

To the maximum extent permitted by law, we are not liable for any loss or damage (including indirect or consequential loss) arising in connection with the promotion or the prize, except for liability that cannot be excluded under the Consumer Guarantees Act 1993 or other non‑excludable laws. Nothing in these Terms limits rights under the Fair Trading Act 1986.

12. Changes, suspension and cancellation

We may amend, suspend or cancel the promotion (including these Terms) at any time on reasonable notice if required for operational, security or legal reasons. Any changes apply prospectively and will be communicated via our website or the survey page. If the promotion is cancelled, Waipā Networks’ shall have sole discretion whether to award prizes and on which entries are eligible.

13. Acceptance of terms

By submitting an entry, you confirm that you have read and agree to these Terms and Conditions.

14. Governing law

These Terms are governed by New Zealand law and subject to the non‑exclusive jurisdiction of the New Zealand courts.

15. Contact

For questions about this promotion, contact our Communications team at communications@waipanetworks.co.nz

Last updated: Monday 29 June 2026

1. Promoter

Waipā Networks Limited, 240 Harrison Drive, Te Awamutu 3800, New Zealand (“we” and “our”).

2. Promotion overview

a. A free prize draw for One (1) Prezzy Virtual Card valued at NZD $100 will run in consecutive 30‑day periods (each a “Promotion Period”). The specific timing of each Promotion Period is set out in clause 5 below.

b. No purchase is required to enter. Standard internet or mobile data charges from your provider may apply.

3. Eligibility

a.  Entry is open to Waipā Networks customers who in Waipā Network’s sole discretion, had a service interaction with Waipā Networks during the relevant Promotion Period (for example: service request, outage, connection, disconnection, metering or planned works enquiry) and has been sent a SMS invitation to complete a survey.

b. Exclusions: Employees, directors, Trust members, and the immediate household members living at the same Installation Control Point (ICP) are not eligible. Reasonable efforts will be made to identify and exclude such entries.

c. Territory: New Zealand residents only.

d. We may request proof of eligibility, including customer status, age and ICP/address.

4. How to enter

a. During a Promotion Period, complete one of the following online surveys sent by SMS (text) with a survey link:

• • Waipā Networks Services – Customer Satisfaction Survey; or
  • Unplanned Power Outage (Faults) – Customer Satisfaction Survey.

b. At the end of the survey, provide your name and contact details in the fields provided to be entered into that Promotion Period’s draw.

c. Entry limits: One entry per eligible customer per survey type per Promotion Period (maximum two entries if you complete both survey types in the same Promotion Period). Duplicate or automated entries are invalid.

d. To be eligible, the survey must be completed within the same Promotion Period in which it was sent. Entries must be received by 11:59 pm New Zealand time on the last day of the relevant Promotion Period.

e. Survey invitations are sent to customers we have recently served. Each invitation will identify Waipā Networks and include a simple opt‑out method for future invitations.

5. Promotion period timing

a. The promotion commences on Wednesday 11 February 2026 and continues in rolling 30‑day Promotion Periods until ended by us.

b. Each Promotion Period runs from 12:00 am to 11:59 pm (NZ time) for 30 consecutive days.

c. Current and upcoming Promotion Period dates are published below.

6. Prize

a. One (1) Prezzy Virtual Card valued at NZD $100 is awarded for each Promotion Period. Entries received via either of the survey types described in clause 4 will be included in the draw.

b. The prize is not transferable or exchangeable and cannot be redeemed for cash.

c. Third‑party terms from the Prezzy Card issuer apply to use of the prize, including expiry, fees and permitted uses. Waipā Networks is not responsible for those terms or for lost, stolen or misused cards after delivery.

d. If the advertised prize becomes unavailable, we may substitute a prize of equal or greater value.

7. Winner selection and notification

a. Within five (5) working days after a Promotion Period ends, one (1) winner will be randomly drawn from all eligible entries received in that Promotion Period.

b. We will attempt to contact the winner by email or phone using the details provided with the entry.

c. If the winner cannot be contacted, does not respond, or is found to be ineligible within five (5) working days of our first contact attempt, we will redraw from the remaining eligible entries for that Promotion Period.

d. The prize will be delivered by email to the confirmed winner. Our decision is final and no correspondence will be entered into.

8. Use of survey responses and publicity

a. Survey responses may be used by Waipā Networks in aggregated and anonymised form for customer service and performance improvement.

b. We will not publish personally identifying quotes without your separate consent.

c. For winner announcements we may publish the winner’s first name and general location (e.g., town or city).

9. Privacy

a. We collect personal information to administer the promotion, verify eligibility, contact the winner and deliver the prize, make public announcements, respond to queries about the promotion, comply with legal or regulatory obligations, if required. Entry details are stored separately from survey responses.

b. Personal information will be handled in accordance with the Privacy Act 2020 and Waipā Networks’ Privacy Statement [https://waipanetworks.co.nz/privacy-statement/].

c. You have the right to access and request correction of your personal information. Contact: communications@waipanetworks.co.nz

d. We may securely retain entry records for a reasonable period required for audit, legal and administrative purposes, after which records will be securely deleted or anonymised.

10. Invalid entries and technical issues

a. We are not responsible for late, lost, incomplete, corrupted or misdirected entries, including due to technical issues, network congestion, device incompatibility or service outages. Proof of sending is not proof of receipt.

b. We may disqualify any entry that does not comply with these Terms, is fraudulent, or interferes with the proper conduct of the promotion.

11. Liability

To the maximum extent permitted by law, we are not liable for any loss or damage (including indirect or consequential loss) arising in connection with the promotion or the prize, except for liability that cannot be excluded under the Consumer Guarantees Act 1993 or other non‑excludable laws. Nothing in these Terms limits rights under the Fair Trading Act 1986.

12. Changes, suspension and cancellation

We may amend, suspend or cancel the promotion (including these Terms) at any time on reasonable notice if required for operational, security or legal reasons. Any changes apply prospectively and will be communicated via our website or the survey page. If the promotion is cancelled, Waipā Networks’ shall have sole discretion whether to award the prize and which entries are eligible.

13. Acceptance of terms

By submitting an entry, you confirm that you have read and agree to these Terms and Conditions.

14. Governing law

These Terms are governed by New Zealand law and subject to the non‑exclusive jurisdiction of the New Zealand courts.

15. Contact

For questions about this promotion, contact our Communications team at communications@waipanetworks.co.nz

Last updated: Monday 29 June 2026

1. Promoter

Waipā Networks Limited, 240 Harrison Drive, Te Awamutu 3800, New Zealand (“we”, “us” and “our”).

2. Promotion overview

1. Eligible participants who complete the Customer Projects Satisfaction Survey in full may choose either a $20 eGift Card from selected retailers or nominate one of the listed charities to receive a $20 donation.
2. No additional purchase is required to enter. Standard internet or mobile data charges from your provider may apply.

3. Eligibility

1. Participation is open to Waipā Network customers and contractors who in Waipā Network’s sole discretion, have recently completed a customer project involving Waipā Networks and who has been sent a direct email invitation to complete this survey.
2. Only one completed survey response per eligible project will qualify for a reward.
3. Exclusions: Employees, directors, Trust members, and the immediate household members living at the same Installation Control Point (ICP) are not eligible. Reasonable efforts will be made to identify and exclude such entries.
4. Territory: New Zealand residents only.
5. We may request proof of eligibility, including customer status, age and ICP/address.

4. Survey completion requirement

To be eligible for the reward, the survey must be completed in full, including selecting a preferred reward option at the end of the survey and clicking the ‘Finished’ button to submit your completed survey/entry. If an eGift Card reward has been selected, a valid email address must also be provided in order for our team to supply your chosen eGift Card to.

5. Reward options

On survey completion, eligible participants may choose one of the following:

• A $20 Woolworths eGift Card
• A $20 Mitre 10 eGift Card
• A $20 Uber/Uber Eats eGift Card
• A $20 donation made on their behalf to either Ko Wai Au or Cambridge Community House

6. eGift Card fulfilment

1. eGift Cards will be purchased by Waipā Networks from GiftPay [https://www.giftpay.co.nz/] and emailed to the address provided in the survey.
2. Please allow up to 5 working days after survey completion for eGift Card delivery.
3. eGift Cards are subject to the terms and conditions of the respective retailers and GiftPay.
4. Waipā Networks accepts no responsibility for card expiry dates, lost or deleted emails, or issues arising from card use.

7. Donation fulfilment

1. If you select the donation option, Waipā Networks will make a $20 payment on your behalf to your chosen organisation (Ko Wai Au or Cambridge Community House) through its finance team.
2. No tax receipt will be issued to the participant, as the donation is made by Waipā Networks.

8. General conditions

1. Rewards are not transferable, exchangeable, or redeemable for cash.
2. Waipā Networks reserves the right to withdraw, vary, or substitute the reward if necessary.
3. By completing the survey, participants consent to Waipā Networks using their responses for service improvement purposes, to administer the promotion, verify eligibility, deliver the reward, respond to queries about the promotion, comply with legal or regulatory obligations, if required.
4. Personal information will be handled in accordance with the Privacy Act 2020 and Waipā Networks’ Privacy Statement [https://waipanetworks.co.nz/privacy-statement/].
5. You have the right to access and request correction of your personal information. Contact: communications@waipanetworks.co.nz
6. We may securely retain records for a reasonable period required for audit, legal and administrative purposes, after which records will be securely deleted or anonymised.

9. Liability

To the maximum extent permitted by law, we are not liable for any loss or damage (including indirect or consequential loss) arising in connection with the promotion or the rewards, except for liability that cannot be excluded under the Consumer Guarantees Act 1993 or other non‑excludable laws. Nothing in these Terms limits rights under the Fair Trading Act 1986.

10. Changes, suspension and cancellation

We may amend, suspend or cancel the promotion (including these Terms) at any time on reasonable notice if required for operational, security or legal reasons. Any changes apply prospectively and will be communicated via our website or the survey page. If the promotion is cancelled, rewards for completed surveys up to the cancellation date will still be awarded.

11. Acceptance of terms

By completing this survey and selecting a reward, you confirm that you have read and agree to these Terms and Conditions.

12. Governing law

These Terms are governed by New Zealand law and subject to the non‑exclusive jurisdiction of the New Zealand courts.

13. Contact

For any questions regarding the survey or reward fulfilment, please contact our Communications team at communications@waipanetworks.co.nz

Last updated: Friday 30 January 2026

1. Promoter

Waipā Networks Limited, 240 Harrison Drive, Te Awamutu 3800, New Zealand (“we” and “our”).

2. Promotion overview

a. A free prize draw for One (1) Prezzy Virtual Card valued at NZD $100 is being run as a one-off for customer satisfaction surveys completed in relation to service or fault interactions during the periods set out in clause 3a (the Promotion).

b. No purchase is required to enter. Standard internet or mobile data charges from your provider may apply.

3. Eligibility

a.  Entry is open to Waipā Networks customers who in Waipā Network’s sole discretion:

1. had a service interaction with Waipā Networks between 12:00 am Monday 29 December 2025 and 11:59 pm Saturday 31 January 2026 (NZ time) (for example: service request, outage, connection, disconnection, metering or planned works enquiry); and
2. have been sent an invitation to complete a survey as described in clause 4a. and have returned a completed survey before the end of the Entry Period as set out at clause 5b.

b. Exclusions: Employees, directors, Trust members, and the immediate household members living at the same Installation Control Point (ICP) are not eligible. Reasonable efforts will be made to identify and exclude such entries.

c. Territory: New Zealand residents only.

d. We may request proof of eligibility, including customer status, age and ICP/address.

4. How to enter

a. Complete one of the following online surveys sent by SMS (text) with a survey link:

1. • Waipā Networks Services – Feb 26 Customer Satisfaction Survey; or
   • Unplanned Power Outage (Faults) – Feb 26 Customer Satisfaction Survey.

b. At the end of the survey, provide your name and contact details in the fields provided to enter the prize draw.

c. Entry limits: One entry per eligible customer per survey type for this Promotion (maximum two entries if you complete both survey types). Duplicate or automated entries are invalid.

d. To be eligible, the survey must be completed within the Entry Period set out at clause 5b.

e. Survey invitations are sent to customers we have recently served. Each invitation will identify Waipā Networks and include a simple opt‑out method for future invitations.

5. Promotion timing

a. Invitation send: SMS (text) messages with a survey link will be sent to all eligible customers in the week commencing 2 February 2026.

b. Entry Period: This opens when invitations are sent and closes at 11:59 pm NZ time on Sunday 22 February 2026.

c. Draw date: Within five (5) working days after the Entry Period closes.

6. Prize

a. One (1) Prezzy Virtual Card valued at NZD $100. Entries received via either of the survey types described in clause 4 will be included in the draw.

b. The prize is not transferable or exchangeable and cannot be redeemed for cash.

c. Third‑party terms from the Prezzy Card issuer apply to use of the prize, including expiry, fees and permitted uses. Waipā Networks is not responsible for those terms or for lost, stolen or misused cards after delivery.

d. If the advertised prize becomes unavailable, we may substitute a prize of equal or greater value.

7. Winner selection and notification

a. Within five (5) working days after the Entry Period ends, one (1) winner will be randomly drawn from all eligible entries received during the Entry Period.

b. We will attempt to contact the winner by email or phone using the details provided with the entry.

c. If the winner cannot be contacted, does not respond, or is found to be ineligible within five (5) working days of our first contact attempt, we will redraw from the remaining eligible entries.

d. The prize will be delivered by email to the confirmed winner. Our decision is final and no correspondence will be entered into.

8. Use of survey responses and publicity

a. Survey responses may be used by Waipā Networks in aggregated and anonymised form for customer service and performance improvement.

b. We will not publish personally identifying quotes without your separate consent.

c. For winner announcements we may publish the winner’s first name and general location (e.g., town or city).

9. Privacy

a. We collect personal information to administer the promotion, verify eligibility, contact the winner and deliver the prize, make public announcements, respond to queries about the promotion, comply with legal or regulatory obligations, if required. Entry details are stored separately from survey responses.

b. Personal information will be handled in accordance with the Privacy Act 2020 and Waipā Networks’ Privacy Policy [https://waipanetworks.co.nz/privacy-policy/].

c. You have the right to access and request correction of your personal information. Contact: communications@waipanetworks.co.nz

d. We may securely retain entry records for a reasonable period required for audit, legal and administrative purposes, after which records will be securely deleted or anonymised.

10. Invalid entries and technical issues

a. We are not responsible for late, lost, incomplete, corrupted or misdirected entries, including due to technical issues, network congestion, device incompatibility or service outages. Proof of sending is not proof of receipt.

b. We may disqualify any entry that does not comply with these Terms, is fraudulent, or interferes with the proper conduct of the promotion.

11. Liability

To the maximum extent permitted by law, we are not liable for any loss or damage (including indirect or consequential loss) arising in connection with the promotion or the prize, except for liability that cannot be excluded under the Consumer Guarantees Act 1993 or other non‑excludable laws. Nothing in these Terms limits rights under the Fair Trading Act 1986.

12. Changes, suspension and cancellation

We may amend, suspend or cancel the promotion (including these Terms) at any time on reasonable notice if required for operational, security or legal reasons. Any changes apply prospectively and will be communicated via our website or the survey page. If the promotion is cancelled, Waipā Networks’ shall have sole discretion whether to award the prize and which entries are eligible.

13. Acceptance of terms

By submitting an entry, you confirm that you have read and agree to these Terms and Conditions.

14. Governing law

These Terms are governed by New Zealand law and subject to the non‑exclusive jurisdiction of the New Zealand courts.

15. Contact

For questions about this promotion, contact our Communications team at communications@waipanetworks.co.nz

Last updated: Monday 10 November 2025

1. Promoter

Waipā Networks Limited, 240 Harrison Drive, Te Awamutu 3800, New Zealand (“we” and “our”).

2. Promotion overview

1. A free prize draw for a chance to win one of Four (4) Prezzy® Virtual Cards, each valued at NZD $250 each will run from Monday 10 November – Sunday 23 November 2025.
2. No additional purchase is required to enter. Standard internet or mobile data charges from your provider may apply.

3. Eligibility

1. Entry is open to all active Waipā Networks customers who, in Waipā Network’s sole discretion, have completed the 2025 Waipā Networks Annual Survey in full, within the promotion period.
2. Completing the survey provides one entry into the prize draw. It does not guarantee a prize. Each eligible participant can win only one prize. Multiple rewards will not be issued.
3. Exclusions: Employees, directors, Trust members, and contractors of Waipā Networks, and the immediate household members living at the same Installation Control Point (ICP) are not eligible. Reasonable efforts will be made to identify and exclude such entries.
4. Territory: New Zealand residents only.
5. We may request proof of eligibility, including customer status, age and ICP/address.

4. How to enter

1. Complete the 2025 Waipā Networks Annual Survey in full, during the promotional period using one of the following methods:
   1. online: via the survey link provided in a direct email to you
   2. phone: if contacted by Key Research (Waipā Networks’ research partner for this survey) you may complete the survey over the phone with a Key Research member of staff.
2. At the end of the survey, provide your name and contact details to enter the draw.
3. Entry limits: One entry per eligible customer. Duplicate or automated entries are invalid.
4. Entries must be received by 11:59 pm New Zealand time on Sunday 23 November 2025.
5. Each emailed survey invitation will identify Waipā Networks and include a simple opt‑out method for future invitations.

5. Promotion Period timing

The promotion commences at 12.00am on Monday 10 November and ends at 11:59pm on Sunday 23 November 2025.

6. Prizes

1. There are Four (4) Prezzy Virtual Cards valued at NZD $250 each to be awarded by random draw.
2. These prizes are not transferable or exchangeable and cannot be redeemed for cash.
3. Third‑party terms from the Prezzy Card issuer apply to the use of each prize, including expiry, fees and permitted uses. Waipā Networks is not responsible for those terms or for lost, stolen or misused cards after delivery.
4. If the advertised prize becomes unavailable, we may substitute a prize of equal or greater value.

7. Winner selection and notification

1. Within five (5) working days following the Promotion end date, four (4) winners will be randomly drawn from all eligible entries received.
2. We will attempt to contact each winner by email or phone using the details provided with each winning entry.
3. If a winner cannot be contacted, does not respond, or is found to be ineligible within five (5) working days of our first contact attempt, we will redraw from the remaining eligible entries for that Promotion Period.
4. The prize will be delivered by email to each confirmed winner. Our decision is final and no correspondence will be entered into.

8. Use of survey responses and publicity 

1. Survey responses may be used by Waipā Networks in aggregated and anonymised form for customer service and performance improvement.
2. We will not publish personally identifying quotes without your separate consent.
3. For winner announcements we may publish the winner’s first name and general location (e.g., town or city).

9. Privacy

1. We collect personal information to administer the promotion, verify eligibility, contact the winner and deliver the prize, make public announcements, respond to queries about the promotion, comply with legal or regulatory obligations, if required. Entry details are stored separately from survey responses.
2. Personal information will be handled in accordance with the Privacy Act 2020 and Waipā Networks’ Privacy Policy [https://waipanetworks.co.nz/privacy-policy/].
3. You have the right to access and request correction of your personal information. Contact: communications@waipanetworks.co.nz
4. We may securely retain entry records for a reasonable period required for audit, legal and administrative purposes, after which records will be securely deleted or anonymised.

10. Invalid entries and technical issues

1. We are not responsible for late, lost, incomplete, corrupted or misdirected entries, including due to technical issues, network congestion, device incompatibility or service outages. Proof of sending is not proof of receipt.
2. We may disqualify any entry that does not comply with these Terms, is fraudulent, or interferes with the proper conduct of the promotion.

11. Liability

To the maximum extent permitted by law, we are not liable for any loss or damage (including indirect or consequential loss) arising in connection with the promotion or the prize, except for liability that cannot be excluded under the Consumer Guarantees Act 1993 or other non‑excludable laws. Nothing in these Terms limits rights under the Fair Trading Act 1986.

12. Changes, suspension and cancellation

We may amend, suspend or cancel the promotion (including these Terms) at any time on reasonable notice if required for operational, security or legal reasons. Any changes apply prospectively and will be communicated via our website or the survey page. If the promotion is cancelled, prizes for completed Promotion Periods up to the cancellation date will still be awarded.

13. Acceptance of terms

By submitting an entry, you confirm that you have read and agree to these Terms and Conditions.

14. Governing law

These Terms are governed by New Zealand law and subject to the non‑exclusive jurisdiction of the New Zealand courts.

15. Contact

For questions about this promotion, contact our Communications team at communications@waipanetworks.co.nz