Outages
CURRENT OUTAGES
REPORT A FAULT
IMPORTANT SAFETY NOTICE: If you see our work crews carrying out maintenance or repairs please do not approach them unless it is an emergency. Please remember our team can be working with live electrical lines so approach sites carefully to ask for help.
If you have any queries about a particular outage including the reason or timeframes please call our 24hr Faults Line on 0800 800 769.
If you’re experiencing a power outage, please contact Waipā Networks in the first instance.
Our team will assess the issue and determine whether it is a network-related fault.
There is no callout fee for faults on our network. However, if we need to attend your property multiple times for non-network related issues, charges may occure. If an electrician is contacted before us and the issue is found to be network-related, electrician costs will not be reimbursed.
Calling us first helps ensure the fastest resolution and avoids unnecessary costs.