We are committed to providing excellent service to our Waipā Networks customers. However, if you’re unhappy and have a complaint about our service we welcome the opportunity to discuss this with you.

Our complaints handling process is designed to ensure that any complaint received can be resolved amicably and to the satisfaction of both parties.

Complaints may be sent using the online form below, or you can email talk2us@waipanetworks.co.nz. You can also contact us by calling 0800 800 769.

We aim to resolve complaints within 20 working days and will contact you either by post, by e-mail, or by telephone during this process.

Utilities Disputes Ltd

Utilities Disputes Ltd is a free and independent complaints resolution service available to electricity customers and land owners/occupiers.

Waipā Networks is a member of this scheme, and should you not be satisfied with the outcome of our internal Complaints Resolution Process, you can use this service.  For information about Utilities Disputes Ltd, please click the logo below.


Customer Complaint Form

We strive to provide excellent service to all our customers. However, we understand there may be instances where you may encounter or have concerns about our services. To ensure we address your concerns promptly and effectively, please complete our Customer Complaint Form and provide us with all the necessary information to investigate and resolve your complaint efficiently.

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Contact Person*
DD slash MM slash YYYY
Complaint type

Describe the issue you're facing, providing as much detail as possible. Include dates, times, and any relevant reference numbers or correspondence. Please explain how this issue has affected you and any inconvenience it has caused.
If you have any supporting documents, such as photos, invoices, screenshots, or correspondence, attach copies to provide additional evidence to support your complaint.
Drop files here or
Max. file size: 128 MB.

    If your complaint concerns property damage, you MUST supply an electrician's report and photos of the damaged items, including the make and model number if applicable.

    Clearly state what outcome or resolution you are seeking from Waipā Networks. Be specific and reasonable.
    How do you wish to be contacted?*
    This field is for validation purposes and should be left unchanged.