We pay discounts to our customers twice a year through your Retailer electricity bill. We are committed to informing you about the latest discount methodology and payment schedule changes. Here’s the latest updates and some important information about how we calculate those discounts and some schedule changes:
Recent discount payments (rounded, including GST):
- September 2023: $2.6 million, covering April to August 2023 (five months).
- April 2024: close to $2.8 million (Estimated – actual will be slightly lower due to vacant properties), covering September 2023 to April 2024 (seven months).
- June 2024: $408,000 as a special one-off additional discount covering the 12 months from April 2023 to March 2024.
- October 2024: $3.3 million, covering April to September.
Key change: Discounts now cover six-month periods rather than the previous five and seven-month approaches.
FAQs:
- Do I qualify for a Discount?
If you were physically connected to Waipā Networks and registered with an electricity retailer on and as of 23 October 2024, you qualify for a discount. - How was my share calculated?
Discounts are calculated based on the discount rate applicable to your property’s distribution price plan(s) from April to September 2024. To view the applicable rates, please refer to our pricing schedule. Details about the calculation can be found on our Discount Allocation Methodology page. - Why is my discount more (or less) compared to last time?
The total discounts paid can vary from period to period. If your discount has changed significantly, it is likely due to changes in your property’s electricity usage during the calculation period. - I’ve only recently moved into my current property. How does this affect my discount?
Waipā Networks does not maintain a database of customers’ power use and can only tell how much power has been used at an individual property. Your discount may be higher or lower than expected, depending on how much power was used at your current property before you moved in. - I just left the area – will I get a discount?
Discounts were credited to accounts on 23 October 2024 (give or take a day or two). If you were responsible for the electricity account on the day the discount was paid, you should have received it. - What wording will show on my account?
“Waipā Networks Discount” or a similar description will appear on your account.
If you have any questions or concerns that aren’t covered here, please contact our Customer Services team at retailservices@waipanetworks.co.nz or by phone at 0800 800 769. We’re here to help you and clarify the discounts you’re entitled to.