We pay discounts to our customers twice a year through your Retailer electricity bill. We are committed to informing you about the latest discount methodology and payment schedule changes. Please read on for important updates and answers to commonly asked questions about our customer discounts.
Recent discount payments (rounded, including GST):
- April 2025 $2.75 million, covering October 2024 to March 2025.
- June 2025 $110,000 to bring the total paid for the financial year ending 31 March 2025 to $6.21 million.
- October 2025 $3.58 million, covering April to September 2025 (Estimated – actual will be slightly lower due to vacant properties)
FAQs:
Do I qualify for a Discount?
If you were physically connected to Waipā Networks and registered with an electricity retailer on and as of 23 October 2025, you qualify for a discount.
How was my share calculated?
Discounts are calculated based on the discount rate applicable to your property’s distribution price plan(s) from April to September 2025. To view the applicable rates, please refer to our pricing schedule. Details about the calculation can be found on our Discount Allocation Methodology page.
Why is my discount more (or less) compared to last time?
The total discounts Waipā Networks pays can vary from period to period. If your discount has changed significantly, it is likely due to changes in your property’s electricity usage during the calculation period.
I’ve only recently moved into my current property. How does this affect my discount?
Waipā Networks does not maintain a database of customers’ power use and can only tell how much power has been used at an individual property. Your discount may be higher or lower than expected, depending on how much power was used at your current property before you moved in.
I just left the area – will I get a discount?
Discounts were credited to accounts on 23 October 2025 (or a day or two later, depending on the Retailer billing cycle). If you were responsible for the electricity account on the day the discount was paid, you should have received it.
What wording will show on my account?
“Waipā Networks Discount” or a similar description will appear on your account.
If you have any questions or concerns that aren’t covered here, please contact our Customer Services team at retailservices@waipanetworks.co.nz or by phone at 0800 800 769. We’re here to help you and clarify the discounts you’re entitled to.