Our Services – Terms and Conditions 

Last updated: Wednesday 14 January 2026

1. Purpose of a Temporary Electricity Disconnection

A temporary disconnection isolates the electricity supply between your property and the electricity distribution network for an agreed period. This ensures safety when work is being carried out on or near your service line.

A temporary electricity disconnection may be required when you or your contractor is:

• trimming trees around power lines,
• making repairs or alterations to your electricity service line, and/or
• carrying out work near live electricity lines that may pose a safety risk.

 

2. Booking Confirmation

Your temporary electricity disconnection booking has been confirmed per the details provided in an email to you; however, Waipā Networks reserves the right to reschedule this booking due to network fault volumes, staff shortages, weather events, access issues, and/or other unexpected issues outside of our control. We will let you know if your booking needs to be rescheduled.

 

3. Service Requirements

For safety and operational reasons, the following conditions apply to all temporary electricity disconnections:

• Advanced notification of any site hazards, dogs on the property, and/or access restrictions must be provided to us.
• You must provide safe admittance to the property for our contractor on the agreed service day.
• You (or another authorised adult) must be present on the property for the temporary disconnection. You (or another authorised adult) must also be present on the property for your electricity supply’s reconnection.
• Should the above requirements not be met, the service may be rescheduled at your cost, and the fee charged in full.

 

4. Electrical Certification Requirements

Depending on the nature of the work completed while the power is disconnected, you may be required to provide one or more of the following documents before reconnection can occur:

• Record of Inspection (RoI)
• Certificate of Compliance (CoC)
• Certificate of Verification (CoV)
• Electrical Safety Certificate (ESC)

If the required documentation is not provided when requested, reconnection cannot proceed until it is supplied. Delays may result in additional charges.

 

5. Fees and Payment Terms

• All applicable charges must be paid in advance of the disconnection and reconnection service.
• Any work requested outside of our standard business hours (8:30 am – 4:00 pm, Monday to Friday, excluding public holidays) may incur additional charges. These will be discussed and confirmed before any work is completed.
• Requests to extend the disconnection period may incur additional fees. To be discussed and agreed on a case-by-case basis.
• Missed appointment fees may apply if access or presence requirements are not met.

 

6. Customer Responsibilities and Liabilities

By proceeding with this service, you agree to be responsible for any costs, liabilities, or third-party claims incurred by or made against Waipā Networks and its contractors arising out of or in connection with the disconnection and reconnection of your power supply, including:

• any damage to Waipā Networks’ network caused by work undertaken on your property;
• any delay in reconnection caused by your actions or omissions; or
• any necessary delay or rescheduling of the disconnection,

except to the extent caused by the negligence of Waipā Networks and its staff or contractors.

 

7. Acknowledgement

By accepting this booking and the associated services, you confirm that:

• You have read, understood, and agree to all terms and conditions outlined in this document.
• You are authorised to request the temporary disconnection for the relevant property.

 

8. Contact

If you have any questions regarding your disconnection, reconnection, or the terms above, please contact the Waipā Networks Customer Services team for assistance.

 

Last updated: Friday 16 January 2026

1. Purpose of a Cable Location

A cable location helps you identify the approximate location of underground electricity cables before you excavate, to reduce the risk of injury, network outages, and costly damage.

Waipā Networks supports the beforeUdig process and recommends you check available utility information before any digging.

 

2. Scope of the Service

For work involving Waipā Networks-owned assets, we offer a free cable location service during standard business hours (8:30 am – 4:00 pm, Monday to Friday, excluding public holidays).

The service may include one or more of the following:

• provision of available plans/records
• cable locating using electronic locating equipment
• physically marking the ground surface (“mark-out”) to indicate the approximate cable alignment.

Privately-owned cables: Where underground power cables are privately owned, locating and protecting them is the owner’s responsibility. Waipā Networks may assist in locating privately owned cables for a fee (see Section 6).

 

3. Booking Confirmation and Rescheduling

Your cable location booking will be confirmed using the details you provide; however, Waipā Networks reserves the right to reschedule due to network fault volumes, staff availability, weather events, access issues, and/or other circumstances outside our control (we will contact you if rescheduling is required).

 

4. Service Requirements (Access, Safety, and On-site Arrangements)

For safety and operational reasons, the following conditions apply:

• Site hazards/access: You must advise us in advance of any hazards (including dogs), gate codes, traffic management requirements, or access restrictions.
• Safe admittance: You must provide safe access to the work area on the agreed service day.
• On-site representative: You (or your contractor) should be available on-site so the marked-out area can be confirmed and any questions about the mark-out can be addressed.

If these requirements are not met, the service may be rescheduled, and fees may apply.

 

5. What a Plan / Mark-Out Does (and Does Not) Provide

What it shows:

• Mark-outs indicate the approximate location of cables on the ground surface and do not indicate depth.
• Actual cable position can vary due to bends, jointing, changes over time, or changes in ground levels.

What it does not show / guarantee:

• Mark-outs and plans are indicative only and may be incomplete; errors and omissions may exist.
• A Waipā Networks cable mark-out does not identify the location of other utilities (gas, water, sewer, telecommunications, etc.).
• Providing a plan and/or mark-out does not constitute Waipā Networks’ consent for you to excavate, or to move, expose, disconnect, or otherwise interfere with electrical assets.

 

6. Fees and Payment Terms (Private Cables and Other Chargeable Work)

 Waipā Networks-owned cable location and mark-out: No charge (standard hours).

 Privately-owned cable location and mark-out:

• $134.00 per hour (excl. GST) / $154.10 per hour (incl. GST)
• Mileage (travel to/from site): $1.20 per km (incl. GST)

Out-of-hours work: Any work requested outside standard business hours may incur additional charges/surcharges. These will be discussed and confirmed before any work is completed.

Payment: Where charges apply, payment (or acceptance of an agreed billing arrangement) may be required before work proceeds.

Missed appointments / late cancellations: If access or on-site requirements are not met, or if cancellations occur close to the scheduled time, a fee may apply.

 

7. Excavation Safety Responsibilities (Customer / Contractor)

Even with plans and mark-outs, you remain responsible for safe excavation practices and for verifying services before mechanical excavation.

Accordingly:

• Continue careful hand-digging / potholing (trial holes) until cables are positively identified, and take extra care when working near the marked alignment.
• Cables should be expected at any depth, and older/unknown cabling may exist that is not shown on plans.
• If you uncover an unidentified cable, assume it is live and stop work until it is confirmed safe.

Inaccurate, incomplete, or erroneous markings do not relieve the excavation party from taking all necessary precautions to avoid injury and damage.

 

8. Customer Responsibilities and Liabilities

By proceeding with this service, you agree to be responsible for any costs, liabilities, or third-party claims incurred by or made against Waipā Networks and its contractors arising out of or in connection with the cable location service and/or your excavation activities, including damage to the network caused by work undertaken at your site, except to the extent caused by the negligence of Waipā Networks and its staff or contractors.

 

 9. Acknowledgement

By requesting and accepting this service, you confirm that:

• You have read, understood, and agree to these terms and conditions; and
• You are authorised to request the cable location service for the relevant property/site.

 

10. Contact

To arrange a cable location, please contact Waipā Networks Customer Services on 0800 800 769.

Last updated: Wednesday 21 January 2026

Covers: (a) Inspection services for connection-related work (e.g., solar/main earth changes) and (b) Caravan Warrant of Electrical Fitness (WoEF/eWOF) inspections.

 

1. Purpose of Inspection Services

Waipā Networks’ inspection services help confirm that work affecting Waipā Networks connections is safe and compliant – meeting relevant requirements, before supply connections or reconnections take place.

For solar PV and certain other prescribed electrical work, New Zealand rules may require high-risk work to be inspected and supported by a Record of Inspection (ROI).

For caravans and other “connectable installations”, a current Warrant of Electrical Fitness (WoEF) is required before connection to a 230V supply can be permitted/authorised.

 

2. Scope of Services

2.1 Connection-related inspections (e.g., solar/main earth upgrades or downgrades)

If you are installing new solar generation, planning a main earth upgrade or downgrade, or doing other work that affects your Waipā Networks connection, an inspection may be required before we can connect or reconnect your supply.

This service is generally focused on the point of supply/connection interface and may include:

• visual inspection of relevant parts of the installation impacting the connection
• verification of required documentation (e.g., CoC/ROI where applicable)
• checks needed to confirm alignment with Waipā Networks’ network requirements for safe connection (noting other EDBs similarly require compliance with their connection standards before approval/connection).

2.2 Caravan WoEF (Warrant of Electrical Fitness) inspections

Caravans connected to a 230V supply must hold a current WoEF, issued by an authorised person (typically a registered electrical inspector), in accordance with the Electricity (Safety) Regulations and relevant standards (including AS/NZS 3001.2 for connectable installations).

The WoEF service is an inspection and verification of the caravan/connectable installation, not the campground/home installation.

 

3. Booking, Confirmation, and Rescheduling

Bookings are confirmed using the details you provide. Waipā Networks may reschedule due to emergency fault work, staff availability, weather, site access issues, or other circumstances outside our control. If rescheduling is required, we will contact you.

 

4. Service Requirements (Access, Safety, and Preparation)

To complete an inspection, you must ensure:

• Safe access to the relevant equipment and work area (including switchboards, point of supply, inverter location, meter area, earthing components, or the caravan)
• Site hazards disclosed in advance, including dogs, gate codes, security requirements, or traffic management needs
• A responsible person available on-site, where required, to provide access and information about the work completed

If these requirements are not met, the service may be deferred/rescheduled at your cost, and the fee charged in full.

 

5. What an Inspection Does (and Does Not) Provide

5.1 What it provides

• Confirmation (to the extent reasonably possible) that the inspected scope appears safe and compliant for connection/reconnection, and that required documentation has been sighted/verified where applicable.
• For DG (including solar), inspection/testing steps may be required as part of the regulated connection process.
• For WoEFs, a WoEF (and associated sticker process) must be issued/handled in line with regulatory requirements.

5.2 What it does not provide

• Not a full premises electrical inspection: Unless explicitly agreed in writing, Waipā Networks’ inspection is not a complete audit of the entire electrical installation on the property.
• Not a substitute for your electrician’s obligations: Your electrician remains responsible for completing prescribed electrical work lawfully and for providing the required certification (e.g., CoC/ESC, and ROI for high-risk PEW).
• No guarantee against future faults: Passing an inspection does not guarantee the installation will not fail in the future or that hidden defects do not exist.

 

6. Fees, Area Classifications, and Payment

6.1 Standard hours and out-of-hours

The stated fees apply to inspections completed 8:30 am – 4:00 pm Monday – Friday (excluding public holidays). Work outside standard hours may incur a surcharge, which will be discussed and confirmed before work is completed.

6.2 Inspection-only (solar/main earth) service charges (no metering work required)

Inspection-only (solar/main earth) service charges – No metering work required
Service	What’s included / notes	Charge
Urban inspection service	Travel time, mileage, and inspection service fee.	$172.00 excl. GST $197.80 incl. GST
Rural inspection service	Travel time, mileage, and inspection service fee.	$251.00 excl. GST $288.65 incl. GST
Remote Rural inspection service	Travel time, mileage, and inspection service fee.	$350.00 excl. GST $402.50 incl. GST

 

6.3 Caravan WoEF/eWOF service charges

Caravan Warrants (WoEF/eWOF) service charges
Service	What’s included / notes	Charge
Urban Electrical Warrant of Fitness service	Travel time, mileage, and WoEF service fee.	$172.00 excl. GST $197.80 incl. GST
Rural Electrical Warrant of Fitness service	Travel time, mileage, and WoEF service fee.	$251.00 excl. GST $288.65 incl. GST
Remote Rural Electrical Warrant of Fitness service	Travel time, mileage, and WoEF service fee.	$350.00 excl. GST $402.50 incl. GST

 

6.4 Area classifications (applies to both services)

Urban: A service is classified as Urban if the connected property/inspection (call-out) address uses a standard NZ Post postal address (i.e., not an RD/Rural Delivery address), unless the address is in a location we classify as Remote Rural (see below). Examples of Urban areas include central Te Awamutu, Cambridge, and Leamington. Some properties/inspection locations in and around Pirongia, Tamahere, Ōhaupō, and Paterangi/Lake Ngāroto may also be classified as Urban if they have a standard postal address rather than an RD address.

Rural:  A service is classified as Rural if the connected property/inspection (call-out) address has an RD (Rural Delivery) address attached. Examples of Rural areas include many properties outside town centres in Ōhaupō, Ngāhinapōuri, Pokuru, Rotoorangi, Te Kawa, Honikiwi, Te Pahu, Te Rahu, Kaipaki, Pukerimu, Fencourt, Hautapu, Karapiro, Maungatautari, and parts of Pirongia, Tamahere, and Paterangi/Lake Ngāroto.

Remote Rural: Some services are classified as Remote Rural due to their far distance from Waipā Networks’ headquarters, which increases travel time and service costs. All services in Oparau and Kāwhia are classified as Remote Rural, regardless of their NZ Post address classification.

In all cases, the area classification is determined by the address where the service is delivered (the connected property address for inspections, and the inspection/call-out address where the WoEF is carried out), not by any separate mailing/postal address.

 

6.5 Metering-related surcharges (where metering work is involved)

Surcharges for inspections with metering
Surcharge type	Charge
Metering surcharge	$103.00 excl. GST $118.45 incl. GST
Cable up pole surcharge	$97.00 excl. GST $111.55 incl. GST

NOTE: Any metering equipment and/or metering service charges are invoiced separately by the electricity retailer or metering provider.

 

6.6 Payment and minimum charges

Waipā Networks may require payment (or acceptance of an agreed billing arrangement) before work proceeds.

6.7 Missed appointments / late cancellations

If Waipā Networks attends and cannot complete the work due to access issues, unsafe conditions, or unavailable equipment/documentation, or if cancellations occur close to the scheduled time, a fee may apply.

 

7. Customer Responsibilities

You (and your contractor/electrician) are responsible for:

• ensuring all work is completed by appropriately authorised persons and is compliant
• providing all required certification/documentation for the work (including ROI where required for high-risk PEW such as many grid-connected PV inverter installations).
• ensuring the site is safe and accessible for inspection
• ensuring caravans/connectable installations maintain a current WoEF before connection to a 230V supply is permitted/authorised

 

8. Connection / Reconnection Outcomes

If an inspection identifies non-compliance, safety concerns, missing documentation, or issues inconsistent with network connection requirements, Waipā Networks may:

• require rectification and re-inspection before connection/reconnection, and/or
• decline to connect/reconnect until requirements are met.

 

9. Customer Liabilities

To the extent permitted by law, you agree to be responsible for costs, liabilities, and third-party claims arising from your works and/or installation, except to the extent caused by the negligence of Waipā Networks or its staff/contractors.

 

10. Acknowledgement and Contact

By requesting and accepting an inspection service from Waipā Networks, you confirm that:

• you have read and agree to these terms and conditions; and
• you are authorised to request the service for the relevant property/site or connectable installation.

To arrange an inspection or caravan WoEF, please contact Waipā Networks on 0800 800 769.