Waipa Networks pays discounts to it’s customers twice a year through their Retailer electricity bill.
Discounts are usually distributed in March and September each year, however the September 2020 discount was brought forward to June to provide some timely financial assistance to customers in response to COVID-19. Our next Customer Discount will therefore be in March 2021.
Below are some common Questions & Answers relating to our latest (June 2020) discount.
- Do I qualify for a Discount?
If you were physically connected to Waipa Networks and registered with an electricity retailer on and as of 10 June 2020 you qualify for a discount.
- How was my share calculated?
Discounts are calculated based on the electricity usage at your property from March 2019 to February 2020. If you want a detailed description of our discount allocation methodology you can click here.
- Why haven’t I got as much as I did last time?
The total discounts Waipa Networks pays goes up and down a little each time. But if yours is a lot less then the most likely reason is you haven’t used as much electricity as when the last discount was calculated.
- I’ve only recently moved into my current property. How does this affect my discount?
Waipa Networks does not maintain a database of customers power use and can only tell how much power has been used at an individual property. Your discount may be higher or lower than expected depending on how much power was used at your current property before you moved in.
- I just left the area – will I get a discount?
Discounts were credited to accounts on 10 June 2020 (give or take a day or two). If you were responsible for the electricity account on the day the discount was paid into that account you should have received it.
- What wording will show on my account?
“Waipa Networks Discount” or similar.