Waipa Networks pays discounts to its customers twice a year through their Retailer electricity bill.
Our latest Customer Discount was distributed on 10 September 2021.
Below are some common Questions & Answers relating to our latest discount.
- Do I qualify for a Discount?
If you were physically connected to Waipa Networks and registered with an electricity retailer on and as of 10 September 2021 you qualify for a discount.
- How was my share calculated?
Discounts are calculated based on the electricity usage at your property from July 2020 to June 2021. If you want a detailed description of our discount allocation methodology you can click here.
- Why is my discount more (or less) compared to last time?
The total discounts Waipa Networks pays goes up and down a little each time. But if yours is a lot more or less then the most likely reason is the amount of electricity used at your property changed significantly during the calculation period when compared to the last time.
- I’ve only recently moved into my current property. How does this affect my discount?
Waipa Networks does not maintain a database of customers power use and can only tell how much power has been used at an individual property. Your discount may be higher or lower than expected depending on how much power was used at your current property before you moved in.
- I just left the area – will I get a discount?
Discounts were credited to accounts on 10 September 2021 (give or take a day or two). If you were responsible for the electricity account on the day the discount was paid into that account you should have received it.
- What wording will show on my account?
“Waipa Networks Discount” or similar.