Waipa Networks promises to deal with all customer complaints, including land owner or occupier complaints, in a fair and timely manner.

If you would like information about our free Complaints Resolution Process, or wish to lodge a complaint with us, please contact our Stakeholder Services Manager Kerry Watson. Contact us here >

Utilities Disputes Ltd

Utilities Disputes Ltd is a free and independent complaints resolution service available to electricity customers and land owner/land occupiers.

Waipa Networks is a member of this scheme, and should you not be satisfied with the outcome of our internal Complaints Resolution Process you are able to make use of this service.  For information about the Utilities Disputes Ltd please click the logo below.