If you want a new connection to our Network (eg to supply a new house, cowshed, subdivision, etc), or you wish to upgrade your existing supply, the process is as follows:

  1.  For any greenfield sites or proposed new multi-lot subdivisions this process begins by contacting our Projects Planning Team to discuss the project. For any individual connections where Network infrastructure already exists an Application for Network Connection form is completed and submitted to our Customer Services team.
  2. Applications are assessed (including a pre-approval site visit) to determine if a Network extension, upgrade, reconfiguration or other capital work is required. If this is the case, a Capital Contribution and Network Development Fee are usually required as a condition of approval. We will advise you if this is the case. To view information about these click here.
  3. An ICP number is generated for each new connection application and payment of a new connection application administration fee is required for all new connections. The fee must be paid before an application can be approved and covers the cost of processing the application and carrying out an initial site visit. To view a list of current fees visit here.
  4. Once approved, we will forward the Application to your nominated Electricity Retailer (this is the Company that will bill you each month for the power used). For a list of Electricity Retailers operating in our area click here.
  5. The Electricity Retailer will register the connection details in their system and organise for meters to be hung, inspected, and the connection livened.

If you wish to discuss the new connections process with our office please feel to give us a call, or click here to get in touch.

Notes:

• A new connection cannot be livened unless approval has been given by both Waipa Networks and an electricity retailer.
• Each new connection should have an individual service line and connection point to the Network. Special approval may be given for new connections with a shared service line dependent on the individual circumstances.