Customer Experience Specialist (Fixed Term, 12 months)
Are you ready to take your customer service skills to the next level? Join us at Waipā Networks as a Customer Experience Specialist!
Waipā Networks is looking for an experienced customer service administrator to join our dynamic team as a Customer Experience Specialist. This role offers a flexible schedule of 24 hours per week, spread over 4 days.
Whether you’re seeking a fresh challenge or a chance to be part of an innovative workplace, joining Waipā Networks as a Customer Experience Specialist could be exactly what you’re looking for.
At Waipā Networks, we’re not just a company – we’re a community.
We believe that by working together, we can make a positive impact in our community. So, if you’re eager to continue learning, passionate about making a difference, and excited about joining a team that values community and teamwork, then we want to hear from you!
Waipā Networks key benefits:
- Excellent career development
- Work for an exciting industry leader
- Great Waikato location
- Health and wellness benefits
- Comprehensive health and life insurance, gym membership discounts and more.
The role of a Customer Experience Specialist:
As a Customer Experience Specialist, you’ll play a vital role in ensuring exceptional service and communication with our customers. Your role will directly contribute to enhancing customer satisfaction by providing first-line support, managing key business relationships, and addressing customer queries effectively. You’ll also support our operational teams in delivering efficient services, particularly during planned outages or supply disruptions, helping to minimise downtime and maintain a positive customer experience.
You’ll leverage various communication platforms and office systems to provide real-time support, ensuring that customers receive timely and accurate information. Your proactive approach will help streamline processes, manage customer complaints, and ensure that all interactions align with Waipa Networks high standards of service.
Key Responsibilities:
- Be the first point of contact for customer inquiries and complaints, resolving issues via phone, email, and in person.
- Manage customer queries through various platforms and coordinate notifications for planned outages.
- Assist with fault scheduling, fault administration, and service disruption responses.
- Support new connections, manage metering services, maintain accurate records, and administration tasks.
About you
You’ll have at least two years of experience in a customer service or administration role, with a proven ability to quickly learn new systems and processes. You’re comfortable handling technical tasks and are proficient with Microsoft Office, ensuring you can efficiently manage customer data, communications, and reporting.
Your strong problem-solving skills allow you to handle customer queries and resolve issues effectively. With keen attention to detail, you maintain accuracy in your work to ensure records and documentation are always up to date.
Communication is key in this role, and you excel in both verbal and written communication, facilitating smooth interactions with customers, team members, and external stakeholders. You’re comfortable multitasking and can manage competing priorities while maintaining a high level of service.
While previous experience in customer service or administration is important, it’s your ability to adapt quickly, solve problems efficiently, and communicate clearly that will set you up for success in this role. These skills, combined with your enthusiasm for delivering excellent customer experiences, will propel you forward in your career with Waipā Networks.
Application process:
Please note that we run a structured recruitment process, including pre-employment vetting. To apply, you must have the right to work permanently in New Zealand without restrictions and currently living in Aotearoa New Zealand. Join us at Waipā Networks and be a part of something remarkable.
