As an essential service, our priority is to keep the power on, and in the event the power goes off during a fault, to make sure we get it back on as soon as we can. This continues to be our focus during COVID-19 Level 4.
We also need to make sure that we are doing our bit to help prevent the spread of COVID-19 and isolate staff at home wherever this does not impact our critical response ability.
Accordingly, we have postponed all new connection and upgrade work during Level 4 and organised our field crews to be stationed at home and only called out in the event of a power fault.
Critical line patrol and survey staff are continuing their work in isolation and at home when not in the field.
We have also sent all administration and planning staff off site where they are working from home in isolation.
This means our Te Awamutu Office has been closed to all but critical deliveries. Our office number and reception are unattended, however customers as always can reach us 24/7 on our faults and emergencies number 0800 800 769.
As the COVID-19 situation is unprecedented and rapidly evolving we will be constantly reviewing our response and thank customers for their understanding during this challenging time.
We will update this page periodically.