We pay discounts to our customers twice a year through your Retailer electricity bill. Here’s some important information about how we calculate those discounts and some schedule changes:
Recent discount payments (rounded, including GST):
- September 2023:$2.6 million, covering April to August 2023 (five months).
- April 2024:$2.8 million (Estimated – actual will be slightly lower due to vacant properties), covering September 2023 to April 2024 (seven months).
Key change: Future discounts will cover six-month periods rather than the previous five and seven-month approach.
FAQs:
- Do I qualify for a Discount?
You qualify for a discount if you were connected to Waipā Networks and signed up with an electricity retailer on and as of 18 April 2024.
- How was my share calculated?
We calculate discounts based on the applicable discount rate of your property’s distribution price plan(s) from September 2023 to March 2024. The rates are on our pricing schedule. If you’re curious about how we calculate the discounts, please check out our Discount Allocation Methodology page for more information..
- Why is my discount more (or less) compared to last time?
Our discounts may vary depending on your property’s electricity usage during the calculation period. So, if you notice a significant change in your discount, it’s probably due to this.
- I’ve only recently moved into my current property. How does this affect my discount?
We don’t keep a record of our customers’ power usage. We can only tell how much power has been used at your specific property. Your discount may vary based on how much power was used at your property before you moved in.
- I just left the area – will I get a discount?
We don’t keep a record of our customers’ power usage. We can only tell how much power has been used at your specific property. Your discount may vary based on how much power was used at your property before you moved in.
- What wording will show on my account?
“Waipa Networks Discount” or a similar description will appear on your account.
If you have any questions or concerns that aren’t covered here, please contact our Customer Services team at retailservices@waipanetworks.co.nz or by phone at 07 872 0745. We’re here to help you and clarify the discounts you’re entitled to.